Documentation and user education
Tuesday, 4 April 2017
- Norman, D. A. (2013). The Design of Everyday Things: Revised and Expanded Edition. New York: Basic Books.
- Read chapter 3, "Knowledge in the Head and in the World," pp. 74-122, and
- chapter 5, "Human Error? No, Bad Design," pp. 162-216.
Thryn, "Design thinking lessons from our cats," https://hackernoon.com/design-thinking-lessons-from-our-cats-9a43fd71457a
Important comic about documentation: http://www.commitstrip.com/en/2017/02/20/no-ones-fault/
Today in class we are going to look at one of the worst modes of documentation and user education and speculate about ways to fix it:
Terms of Service; Didn't Read, https://tosdr.org/
In pairs, you will select a ToS and do some basic sleuthing about it.
I want to know:
- Name of site/service
- Main URL of site
- URL of ToS
- How many clicks from homepage?
- Mechanism for affirming reading and agreement
- Word count of ToS (https://wordcounter.net/website-word-count)
- Reading level of ToS (https://www.webpagefx.com/tools/read-able/)
We'll put all this in a spreadsheet online: https://goo.gl/7BIf7H